Operational Engineer Raxio Group

YOUR MISSION
• MUST be reachable 24/7 to respond to emergencies in a timely manner.
• Completing routine visual inspections on critical data centre equipment.
• Identifying potential faults proactively.
• Troubleshooting various facility systems systematically.
• Troubleshooting promptly to diagnose mechanical, electrical and network system failures and working with contractors to quickly resolve or mitigate interruption in services.
• Supervising customer installations in the Data Hall.
• Ensuring that all SOPs and guidelines have been followed during installation.
• Supporting the sales team with pre-sales and customer visits.
• Ensuring proper Documentation and Reporting as per SOPs in place.
• Completing NOC shifts as assigned.
• Prioritizing and escalating incidents within SLA.
• Providing support to the NOC through identification, tracking and closure of incidents as per the agreed SLA.
• Coordinating and supervising fibre partner works in the Data Hall and Fibre intake rooms.
• Analysing and escalating of incidents arising.
• Maintaining adequate spares to ensure uninterrupted Data Centre operations.
• Maintaining obsequious internet connectivity within the facility.
• Maintaining and troubleshooting all critical network infrastructure. I.e., BMS, CCTV and Office LAN.
• Coordinating with HS&S to make sure the Data Hall, fibre intakes and cross-connect rooms are kept clean as per the cleaning policy.
• Providing 1st level IT support for Raxio staff and visitors. (Wi-Fi, Printers and PCs)
• Providing on-site supervision for contractors and vendors, ensuring that all work is performed according to established SLAs, practices, and procedures.
• Ensuring structured cabling on all cable containment across the Data Centre.
• Ensuring routine Maintenance of the Manholes across the Data Centre.
• Supporting on all other projects as assigned.

YOUR PROFILE
• Minimum education; graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
• Preferred Education; degree or advanced diploma in mechanical/electrical/Telecom engineering or Computer science/IT
• 2-5 years of working experience with electrical /mechanical/Telecom systems.
• Experience in data centre operations is preferred. Knowledge is required.
• Must be available for emergency on-call and shift work predominantly during the night and over the weekends.
• Basic knowledge of power systems (UPS’, RPPs, PDUs) cooling systems (HVACs, air flow dynamics)
• Working knowledge of pumps, compressors, boilers, chillers, facility HVAC systems is necessary.
• Working knowledge of UPS systems and associated switch gear.
• Working knowledge of standby generator systems and associated switch gear.
• Working knowledge of sprinkler systems/fire alarms systems testing, building management systems.
• Basic IT knowledge (LAN, PABX, Printers, cabling operations)
• Excellent communication (Oral and written) skills.
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Ability to conduct and manage multiple projects and priorities.
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Ability to propel and maintain cross-functional resources/relationships to deliver and meet customer expectations.