Account Manager Raxio Group

YOUR MISSION
Driving Profitable growth for Raxio Data Centre by;
• Being the primary point of contact and build long-term relationships with customers.
Achieving new business monthly and annual against set sales targets.
Achieving assigned account objectives for each client.
• Managing assigned accounts portfolio.
• Providing input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Suggesting solutions and innovative ideas to meet client needs.
• Creating, cross sell and up sell opportunities.
• Attending industry-specific events within customer domain
• Recommending ways to exploit new opportunities to grow the business further.
Incentivizing to find new business opportunities to increase Incremental Monthly recurring revenues.
• Focusing on acquiring new customers to ensure revenue growth. Incentivized to increase the clients’ wallet share and need to maintain existing billing and increase new billing.

Ensuring a culture of Operational excellence by;
• Providing account plans, daily activity reports, and any other reports as requested by the sales Manager.
• Focusing on providing exceptional Customer Experience
• Ensuring all customer queries are attended to and resolved within agreed SLA’s.
• Communicating with major clients on a regular basis and responding to specific queries.
• Ensuring that customer specifications are met, and that the customer is satisfied with the end service and/or product.
• Working consistently according to standard operating procedures.
• Seeking feedback from clients/ stakeholders and continuously seeking ways of improving quality and customer service standards.

Establishing and maintaining strong, long-term client relationships by;
• Handling complaints and problems in a timely and effective manner.
• Acting as the liaison between clients and internal teams.
• Identifying and approach new potential strategic clients.
• Negotiating mutually profitable business plans with clients.
• Setting up meetings with new and existing clients through personal visits, telephone calls and e mail correspondence.
• Attending and contribute at sales meetings.
• Attending sales training sessions to be able to answer product related questions from clients.

Acting as a central point of information for business relationship related matters by;
• Delivering exceptional client service.
• Planning projects and activities systematically in line with business priorities
• Maintaining up to date knowledge of competitor activity, products and services.
• Ensuring that forecast and pipeline data is captured in the system with no more than a 15% variance of forecast versus actual.
• Keeping the CRM system data pristine for assigned accounts, including but not limited to their monthly MRR, existing services, pending opportunities, and account status for each client.
• Identifying and report client pain points and provide a monthly period report on the same.
• Giving a monthly report on the client account related to any lost/churned services or clients.
• Liaising with client service delivery team to ensure best quality of service.
• Managing client communiqué and updates on changes in services and new offerings.
• Ensuring that all company protocols in the sales process and communication is followed.
• Co-ordinating the issuing of client refunds – credit notes where applicable
• Escalating and highlight client issues to Senior Management when needed.
• Implementing and managing client loyalty programs.
• Giving product and service presentations to external and internal clients.
• Client visits – meeting key decision makers, studying and understanding their requirements to offer useful solutions.
Any other duty that may be assigned from time to time.

YOUR PROFILE
• Bachelor’s in business/IT, Management or any related field.
• Minimum 3 years of professional experience in sales, preferably in telecom/data centre/IT areas.
• Must have both – the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Proven work experience as an account management or key account management
• Solid sales experience in the B2B environment
• Hands on experience with CRM software and account management systems
• Understanding of sales performance metrics
• An ability to address client requests in a timely manner.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong negotiation skills with a problem-solving attitude
• Desire to continually achieve or over-achieve on goals.
• Self-motivation, enthusiasm, and team player attitude essential Availability to travel as needed.