Job Title: E-Commerce Customer Service Executive (Fresher Job Opportunities)
Organisation: Aquantuo LLC
Duty Station: Kampala, Uganda
About US:
Aquantuo LLC provides customized end-to-end air freight and sea freight services from the US, UK, Canada and China to Ghana, Uganda and Kenya and from Ghana to US for individuals, small and large businesses.
Job Summary: We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.
Key Duties and Responsibilities:
- Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.
- Provide exceptional customer service both online, over the phone, and in person.
- Ensure real-time status updates of all client requests across all service areas.
- Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.
- Collaborate with sales/marketing team to convert prospects into satisfied users.
- Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.
- Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.
- Comfortably use computers, mobile devices, and Microsoft Office applications.
- Ability to examine online stores and successfully complete purchase requests.
- Assist users in navigating our platform (website and apps) remotely over the phone or in person.
- Quickly learn new programs and processes to support users effectively.
Qualifications, Skills and Experience:
- The applicant must h0ld a Bachelor’s degree.
- One year of experience in a customer interacting role.
- Call center experience is essential but not a must.
- Excellent communication skills, both written and verbal.
- Understanding of the shipping industry, eCommerce.
- Computer-savvy with proficiency in Microsoft Office applications.
- Ability to provide exceptional customer service in various settings.
- Quick learner with a proactive approach to problem-solving.
NB: Females are strongly encouraged to apply.
How to Apply:
Interested applicants should send their CV, other supporting documents and 3 referees to careers@aquantuo.com
Applications will be reviewed on a rolling basis.