Job Title: Banker, Personal (Fresher A’ Level Customer Service Jobs)
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Banker, Personal will take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
Qualifications, Skills and Experience:
- The applicant for the Stanbic Bank job should have completed Secondary/High school/A levels/Matric
- Experience in Client Coverage
- Personal and Private Banking
- 1-2 years
- Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision.
- Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Competencies:
Behavioral Competencies:
- Checking Details
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Impressing People
- Interacting with People
- Inviting Feedback
- Meeting Timescales
- Pursuing Goals
- Seizing Opportunities
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity is encouraged to Apply Online by visiting Link below.