Duties & Responsibilities:
• Download and follow up with critical off lines everyday
• Follow up on both single and double off lines as per the repair process flow
• Update off line vehicles feedback on ETL offline portal
• Book and schedule repairs
• Escalate and the customer (bank) by the end of the day on non-compliant clients
• Over the Air troubleshooting on ono-reporting devices
• Compile weekly repair conversion report and their causes and send report to customer
• Follow up on tamper and border alerts and notify the business source
• Advise the business source if repaired vehicles are not successful with support of evidence, pictures and the reason
• Ensure the right motor vehicle condition is captured on the offline portal
• Ensure that pictures are uploaded in the system for future references
• Ensure that before repair technicians have taken a clear and full picture of the vehicle and you have confirmed the physical details on the vehicle are matching to those captured in the system
• Any other roles that may be assigned by supervisor/management
Academic and Professional Requirements
• 2-3 years of work experience in a busy company.
• A bachelor’s degree in Business Management or any relevant field.
Competencies and Skills:
• Excellent verbal and written communication skills
• Mature, self-motivated individual who is driven, results oriented and reliable with high level of integrity
• Able to manage multiple projects at a time, prioritize among competing tasks while always paying strict attention to detail and adhering to deadlines
• Critical thinking and problem-solving skills.
• Experience in delivering client-focused solutions based on customer needs
• Good team work and people skills
• Non-Discrimination Clause
Eezy Group does not and shall not discriminate on the basis of race, color, religion(creed), gender, gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and. Vendors
Consenting to Processing of Personal Data in the Recruitment Process.
You consent to the company processing your personal data by applying for this position, the information could be saved for future use in the event of another opening.
If you feel that this is the Job for you please send your Application letter and CV to hr@eezygroup.net