Business Development Associate Amref

MAIN PURPOSE OF JOB
The main purpose of the Business Development Associate role is to drive revenue growth by proactively seeking new business opportunities through intermediaries and direct channels, effectively closing sales leads within the designated area, and fostering strong customer relationships. This position also entails meeting and exceeding specified targets within the assigned area while serving as an ambassador for AMREF Flying Doctors in Uganda.

DUTIES AND RESPONSIBILITIES
Key area Activities
Business Development
• Identify and generate new business opportunities in a proactive manner.
• Conduct follow-up with sales prospects.
• Close sales opportunities successfully.
• Take responsibility and accept accountability for achieving revenue targets.
• Follow up payments for accounts due.
• Plan and execute regular Sales activations.
• Identify and develop a sales pipeline, and market aggressively to acquire new customers with profitable status from the specified target sectors.
• Generating revenue and profits for the organization, including the development of new business.
• Generate reports on a daily, weekly, and monthly basis to aid in the assessment of market share, In consultation with Senior Business
• Development Executive as well as independently.

Key area Activities Discretion
• trends in renewals, and demand. Additionally, generate sales strategy and client meeting status reports.
• Identify and capitalize on opportunities for crossselling.
• Maintain accurate and expeditious information in the Customer Relationship Management (CRM) database of the organization.
• Maintaining records of transactions and customer interactions and ensuring that they are recorded in the CRM.
Facilitate and ensure timely collections of payments in accordance with the company’s credit policy.
• Conducting routine visits to maintain business relationships with intermediaries, prospective clients, and existing clients.
• Providing intermediaries with competitive quotations and pursuing and closing sales on those quotations.

Relationship Management
• Build business relationships with customers.
• Provide excellent account management service to key accounts.
• Assist clients in comprehending the features and benefits of AFD products.
Evaluate client satisfaction following service delivery and provide AFD with feedback.
• In consultation with supervisor as well as independently.

Customer Service
• Establish key internal departmental relationships to guarantee the utmost quality in the delivery of client commitments.
Business Planning
• Participate in the planning of customer acquisition activity in consultation with supervisor Maintain accurate records of all sales activity and outcomes.
• Provide accurate forecasts of sales revenue.
• Provide management with feedback on emerging market trends and activities in order to support innovation.
• • Keep an up-to-date track of industry and competitor activities in the market and update the BD Manager on a regular basis. In consultation with Supervisor.
• Communication
• Prepare proposals and make presentations to clients.
• • Present confidently to senior business leaders. In consultation with supervisor as well as independently.

Key area Activities Discretion
Marketing and Public Relations
• Maintain an up-to-date database of clients and partners.
• Provide the market intelligence.
• Identify relevant industry and business expos/forum for AFD to participate in for brand exposure and acquire new contacts.
• • Support marketing and public relations activities as and when needed. In consultation with the supervisor Marketing Manager.

Administration
• Maintain excellent office operations in collaboration with the Nairobi Office.
• Receive all visitors and acts as the first point of reference for any office inquiries.
Keeping track of and distributing all incoming and outgoing Maisha customer cards.
• Coordinate with the membership desk in Nairobi to generate membership numbers on the Maisha database for the clients.
• Perform any other work-related duties assigned.

QUALIFICATIONS
• Minimum Education and preferred experience
• 2 years working experience in Business Development or related role.
• Bachelor’s degree in Sales, Business Administration or related studies from a recognized institution.
• Business related courses in customer services, insurance finance or administration is an added advantage.
• Demonstrated proficiency in Ms. Office and working knowledge of Customer Relations Management (CRM) system.

Skills and competencies
• Ability to understand the market, market intelligence and the products.
• Ability to understand client’s needs and present solutions.
• Ability to communicate confidently and clearly both in writing and verbally.
• Ability to work in and within a team.
• Good customer service skills.
• Being proactive, energetic and accountable.
• Ability to work under pressure and hold a positive attitude.

ENVIRONMENTAL CONDITIONS
AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation.