Manager – Bancassurance Claims DFCU Bank

DFCU Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the position of Manager – Bancassurance Claims in its Marketing & Business Solutions Domain to support our expansion strategy. Details are as below:

REPORTING TO: Head Bancassurance

JOB PURPOSE: Reporting to the Head Bancassurance, the role is responsible for overseeing efficient Bancassurance claims handling, ensure quick claims turnaround time within the stipulated policy and process timelines to provide a seamless customer experience.

LOCATION: Kampala

KEY ACCOUNTABILITIES:
• Understand insurance policy wordings, terms and conditions, analyse claims documentation, to ensure effective claim settlement and customer value for money.
• Provide technical guidance to customers, sales and loan recovery staff to comply with the requirements for settlement of claims and claim loss minimization, to ensure a seamless and consistent customer experience.
Support the Bank’s loan recovery activities while exercising professionalism by enhancing or putting in place insurance claim processes to support efficient claims recoveries.
• Maintain an effective claims diary, monitor and follow up all customer and credit related claims to ensure that claims are settled within the stipulated timelines and reduce risk of credit facility write-offs.
• Timely settle customer complaints and promote quality interactions with the Bank’s sales teams and customers.
• Maintain good relationships with the insurers, measure their performance to ensure quality service to the customers.
Ensures compliance to the Bank’s policies, procedures and Regulatory guidelines and requirements.
• Support the insurance team on Risk identification, and implementation of controls.
• Equip Bank staff with insurance knowledge through product training and joint customer visits to grow the Bancassurance portfolio.
• Ensure acceptable audit ratings and implement all post-audit recommendations.
• Prepare month-end reports to management.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:
• University degree from a recognized university.
• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
• At least 5 years insurance claims experience. Insurance sales experience will be an added advantage.
• Knowledge of practical application insurance covers.
• Thorough knowledge of the financial services industry.
• High level of integrity and ethical standards.
• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.
• Excellent interpersonal, verbal, written, communications and independent judgement skills.
• Good organizational skills.
• Excellent negotiation skills.
• Conflict resolution skills