Manager, Regional Control Standard Bank

Job Purpose:
• To Provide functional support and co-ordinate initiatives that embed culture, champion organizational readiness activities/projects to ensure seamless rollout.
• To Oversee compliance, operational and reputational risk management in the Distribution Network in order to reduce operational losses and improve procedural and regulatory compliance.
Monitoring and Routine Control:
• Monitor and ensure that branches in the region have sufficient cash holdings for vault, CDMs, Recyclers, ATMs in all currencies.
• Authorize branch limits raises, staff system profile changes within laid down procedures.
Identify and recommend process improvement opportunities including deletion of obsolete policies and procedures for appropriate consideration
• Support bank/centre driven initiatives across the regions and ensure adoption and compliance as per the set checklists/reviews to ensure embedment for both CHNW and BCC
• Conduct meetings with branch teams to communicate relevant information and obtain feedback on issues affecting branch operations across the region for appropriate escalation and resolution
Measures
• Satisfactory customer survey feedback (NPS)
Risk and Control
• Identify changes in the pattern of losses, analyze trends and take the necessary steps to prevent a recurrence
• Monitor branches’ Continuity Management plans and close identified gaps
• Monitor branch suspense accounts as per defined business rules.
• Conduct regular supervision checks on bank assets-cash, security as required to ensure compliance
• Carry out spot checks on Agent and merchant onboarding, supervision reports, SLA monitoring and training processes to ensure compliance across the region.
• Carry out monitoring, assurance on areas across the region and support the teams to close out gaps in controls.
• Liaise with the records team to ensure compliance to the policies as required by the regulator
• Provide KYC assurance across the branches and drive the desired compliance levels for BCC and CHNW
• Ensure all remediation activities/projects and any other data driven initiatives for instance data quality as deemed necessary are fully supported and completed across the branches
• Review, support and key issues/identified gaps raised in the Risk Control Self-Assessment (RCSA) for onward resolution and improvement of the control environment
• Implementation of remedial actions from internal audits, regulatory reviews, IFR investigations, Internal control reviews and other such assurance reviews undertaken as agreed
• Carry out preliminary investigations of fraud/losses within the branch network as per laid down procedures
• Investigate and resolve incidents reported in accordance with laid down procedures.
• Conduct and facilitate formal root cause analysis, identification and implementation of appropriate remedial actions across the branches
• Support and follow up to resolve escalated cash differences in the ATMs / CDMs and Vault in accordance with laid down procedures.
• Ensure logical access reviews and attestations are completed within defined SLAs
• Oversee the records management process and liaise with the team on archival, as per the document retention policy etc. for compliance
• Satisfactory audit, regulator and any other assurance reviews as appropriate.
• Zero overdue audit and monitoring issues
• Operational losses as a percentage of gross income within tolerance thresholds.
Reporting
• Timely compilation of the branch suspense monthly reconciliation returns
• Escalate breaches and incidents for breaches that require management direction as per the appropriate escalation processes, including active participation in identifying and execution of the remedial actions.
• Support interactions with key stakeholders and ensure all reporting standards are met and done timely.
People and Administration
• Participate in Conduct inductions for new and periodic training for existing staff in Control related roles in need
• Identify knowledge/skills gaps and work with the Line Manager and HC Business Partners to recommend appropriate interventions
• Identify and liase with the respective unit to deliver agreed training, coaching and support initiatives towards improvement of the control/service culture as planned and required across the regions
• Share and disseminate lessons and awareness messages across the network within the control environment.
• Drive completion of mandatory compliance courses and other identified trainings across the PORs
• Supervise the handover / business continuity processes in accordance with laid down procedures.
• Enforce disciplinary within the region on issues realised and design action plans as a member of the Regional D&G management committee
• Any other duties assigned by the Line Manager as applicable
Measures
• Positive stakeholder feedback
• Cost efficiencies across the branches
Completion of compliance courses

Qualifications
• First Degree preferably in Finance and accounting

Additional Information
• A minimum of 3-4 years’ exposure to Business Operations, service/control management
• Strong knowledge of the regulatory environment governing financial services
• Strong knowledge of the Banks’ policies, procedures and practices
• A good understanding of the business; products, channels, network, customer segmentation, competitive environment.
• Working knowledge of transaction processes relevant to products and services offered to customers
• Working knowledge of the Bank’s operating systems and controls
• A good understanding of the inter-relationships between the bank and its key stakeholders; Staff, regulators and regulatory environment, shareholders
• Good analytical skills, computer literate with proficiency in use of Excel, Word and PowerPoint.