Job Title: Support Engineer
Organisation: Ericsson
Duty Station: Kampala, Uganda
About US:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Summary: At Mobile Financial Services we enable financial inclusion – truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality. At the Karlskrona site we have our main headquarters for Mobile Financial Services in which we develop one of the world’s largest financial tech products.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations. As a part of our Operation & Support Team, you will play a key role in managing the delivery of services on our “live” customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
As an MFS Support Engineer, you will be SPOC for internal and external stake holders while working to ensure system uptime & fixing issues as per defined SLA’s.
You will be reporting to Head of Mobile Money Operations and functionally belong to Group and Hub for Mobile Money.
Key Duties and Responsibilities:
- Troubleshoot and resolve technical issues reported by customer
- Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
- Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
- Act vigilantly to customer request as per agreed SLA / WLA.
- Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
- Secure that the preventive maintenance plan covers customer requirements and grant customer approval when nece
- Coordinate ECW Integration and configuration changes activities within approved change window.
- Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
- Continuously drive for efficiency, improvements automation and excellence in service delivery.
Qualifications, Skills and Experience:
- The applicant must hold a University degree in Technology.
- Overall operational experience, 1-3 Years.
- Understanding of Ericsson Wallet Platform or knowledge of MFS domain
- Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols.
- Trouble shooting & Analytical skills.
- Knowledge in SQL is plus.
- ITIL processes knowledge is a merit
- Excellent communication skills in written and spoken English.
- Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
- Knowledge on container, docker, kubernetes based architecture.
- Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
How to Apply:
All candidates should apply online at the link below.