• To provide L1 and L2 operational maintenance and support for the IT Applications
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
• Matrix management across Information systems and business units
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion.
Education:
• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
Experience:
• 4 years’ experience in a busy IT environment
• 2 years’ experience specific to software development and maintenance of applications
• 2 years’ experience specific to UNIX shell scripting, Database programming
Knowledge, Skills and Competencies:
• Supporting Enterprise Applications.
• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Information Management
• Problem Solving
• System Analysis, Design, and Integration
• Reporting
• Analytical thinking
• Project planning and control
• Integrity
• Decision making
Submit your CV and Application on Company Website : Click Here
Closing Date : 15th October, 2023
{“@context”:”https:\/\/schema.org”,”@type”:”JobPosting”,”title”:”Engineer – Customer Care and Billing.Technology at MTN Uganda Limited”,”description”:”Main Job Functions: • To provide L1 and L2 operational maintenance and support for the IT Applications • To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations. • Development of technical documents including Standard operating procedures, troubleshooting guides • Derivation of trends in performance from statistics as well as “,”datePosted”:”2023-10-01″,”validThrough”:”2023-11-01″,”employmentType”:”Full-Time”,”hiringOrganization”:{“@type”:”Organization”,”name”:”MTN Uganda Limited”,”sameAs”:”uganda.jobsportal-career.com/2023/10/01/engineer-customer-care-billing-technology-mtn-uganda-limited/”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:”KAMPALA”,”addressLocality”:”KAMPALA”,”postalCode”:”256″,”addressRegion”:”KAMPALA”,”addressCountry”:”UGANDA”}},”baseSalary”:{“@type”:”MonetaryAmount”,”currency”:”UGX”,”value”:{“@type”:”QuantitativeValue”,”value”:”137048″,”minValue”:”479669″,”maxValue”:”3426212″,”unitText”:”MONTHLY”}}} {“@context”:”https:\/\/schema.org”,”@type”:”BreadcrumbList”,”itemListElement”:[{“@type”:”ListItem”,”position”:1,”item”:{“@id”:”uganda.jobsportal-career.com”,”name”:”Home”}},{“@type”:”ListItem”,”position”:2,”item”:{“@id”:”uganda.jobsportal-career.com/2023/10/01/engineer-customer-care-billing-technology-mtn-uganda-limited/”,”name”:”Engineer – Customer Care and Billing.Technology at MTN Uganda Limited”}}]}