Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Manager IT Enterprise Applications Operations
About US:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
Provide L1 and L2 operational maintenance and support for the IT Applications
To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
Development of technical documents including Standard operating procedures, troubleshooting guides
Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
Matrix management across Information systems and business units
Working with multiple vendors and business units
Execute any assignments that may be assigned from time to time at management’s discretion.
Qualifications, Skills and Experience:
The applicant for the MTN Uganda Limited Quality Assessor job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
At least four years of experience in a busy IT environment
2 years’ experience specific to software development and maintenance of applications
2 years’ experience specific to UNIX shell scripting, Database programming
Knowledge, Skills and Competencies:
Supporting Enterprise Applications.
Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
Shell scripting/Programming
Unix/ Linux System administration
Basic IP networking knowledge
Information Management
Problem Solving
System Analysis, Design, and Integration
Reporting
Analytical thinking
Project planning and control
Integrity
Decision making
Personal Attributes
Ready to Learn on the Job.
Team Player.
Self motivated.
Ability to work unsupervised.
Problem Solving
Good analytical and communication skills.
NB:
Female applicants are strongly encouraged to apply.
In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Click Here
Deadline: 8 th October 2023
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