Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)
Duty Station: Namanve, Mukono, Uganda
About US:
CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.
CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.
Job Summary: The Service Advisor will ensure customer satisfaction through accurately interpreting customer needs and communicating them to the workshop staff hence fixing the job right.
Key Duties and Responsibilities:
Communicate with customers about vehicle maintenance/repair needs and prepare job cards.
Provide advice tailored to customer needs in a caring and polite manner to drive satisfaction and retention.
Keep customer promises through completion of all requests, fair prices and on-time delivery.
Utilize the service appointment system to maximize facility and manpower capacity and reduce no show rate.
Provide clear and fair cost estimates to customers and advise any changes.
Keep customer informed of vehicle status and any changes.
Comply with TSM-FIR, 5S and Anzen.
Achieve timely debt/cash out standing collection from customers.
Actively participate in achieving set service targets for PSFU, CSI, NPS, FIR & Service through-put.
Qualifications, Skills and Experience:
The applicant must hold a Degree or Diploma in Automotive and power or Mechanical Engineering
Knowledge of automotive industry service processes
Costing of service jobs
Computer literacy skills
Customer focus/orientation
Good communication skills
Integrity
Flexibility
Interpersonal skills
Problem analysis
Planning and organization
How to Apply:
All candidates should apply online at the link below.
Click Here
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