Organisation: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Manager Customer Experience
About US:
Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary: The Customer Service Advisor will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
Key Duties and Responsibilities:
Answer calls professionally
Respond to customer inquiries
Follow up complaints till resolution
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information into the system.
Identify and escalate priority issues
Route calls to appropriate resource.
Follow up customer calls where necessary.
Produce and complete call logs.
Engage in rigorous customer onboarding processes.
Qualifications, Skills and Experience:
The applicant must hold a University Degree from a recognized institution
Past experience in call Centre work environment is a requirement.
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Proficient in relevant computer applications
Social media management training an added advantage
NB: Position carries an attractive salary and benefits package.
How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Deadline: 18 th September 2023
Please note that in line with the Bank procedures, no job offers are made online.
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