Organisation: Rasilimali People Uganda
Duty Station: Kampala, Uganda
Reports to: General Manager
Supervises: Guest Relations Officer, Receptionists, Concierge
About US:
Rasilimali People Uganda is a leading HR consulting firm providing comprehensive human resources solutions to organizations of all sizes and industries. With nine years of experience in the industry, we have established ourselves as a trusted partner in meeting the diverse HR needs of our clients. Our commitment to excellence and customer satisfaction has resulted in long-standing partnerships with numerous organizations across various sectors. They are recruiting for a valuable client.
Job Summary: The Front Desk Supervisor – Hotel will plan and supervise front office operations, ensure efficient and excellent services delivery to achieve high guest satisfaction and positive feedback / rating in line with the Hotel strategy and policies.
Key Duties and Responsibilities:
Plan and draw weekly/monthly staff shift schedules, train and ensure all team members adhere to standard operating procedures, maintain personal hygiene and an immaculate presentation at all times.
Supervise the front desk team and ensure timely response to guests and reservation requests on all booking platforms including telephone inquiries and make room reservations for confirmed guests to avoid overbooking and allocate rooms for expected arrivals.
Welcome guests to the front office/lounge in a professional, cheerful and calm demeanor, respond to guest inquiries and provide guests with information pertaining the hotel amenities, ensure their information is recorded and rooms allocated based on their preferences.
Monitor the check in process and ensure safety by following security procedures and report any suspicious activity or security concern to security and management on detection.
Monitor and control access to safe deposit boxes and guest rooms.
Builds strong working relationships and coordinates with all other departments especially Revenue and Business Development, Maintenance Section, ICT and Housekeeping Section to ensure rooms are sold and excellent services offered to guests.
Liaise with housekeeping staff and/or maintenance staff when rooms are ready to be cleaned or repaired in preparation for a new guest or on guest’s request.
Cross-check billing instructions and ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for settlement.
Qualifications, Skills and Experience:
Minimum of a higher Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management or a related field.
A bachelor’s degree in any of the above disciplines is an added advantage.
Four years of progressive experience of Front Desk Operations in at least a 4-star hotel, one (1) of which should have been in a supervisory role.
Knowledge of Opera / Fidelio / Other world Class Property Management Systems is required.
Knowledge of principles behind excellent customer service
Requires standing and working for extended hours occasionally.
How to Apply:
All suitably qualified and interested candidates should send their updated CVs to admin.uganda@cvpeopleglobal.com
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