Job Title: IT Support Officer
Organisation: PAX Insurance Company Limited (PAX)
Duty Station: Kampala, Uganda
About US:
PAX Insurance Company Limited (PAX) is licensed by the Insurance Regulatory Authority of Uganda to transact general insurance business in Uganda. PAX, whose ownership comprises over 10 million people all over Uganda, was set up to provide affordable insurance services to individuals and organizations throughout the country. PAX is focused on fostering Uganda’s prosperity through offering widespread access to appropriate risk management solutions.
Job Summary: The IT Support Officer will provide delivery and second level technical support at the They will maintain the computer networks of all types, providing technical support and ensuring the company software & hardware runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.
Key Duties and Responsibilities:
- To provide first line assistance to users when problems with systems
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff
- Technical user support.
- Assessing issues and prioritising accordingly.
- Network administration.
- Hardware and software installation.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor of Science Degree in Engineering, Computer Science, IT, Telecommunications, or related field
- Three to four years of relevant work experience
- Graphics designing
- Experience in Business Requirements gathering and analysis.
- Certification in Database Administration or Development
How to Apply:
All suitably qualified and interested applicants should send detailed resume and cover letter to recruitment@paxinsurance.co.ug
Deadline: 11th August 2023