Job Title: Manager – Operations
Organisation: Africa Management Solutions Limited (AMSOL)
Duty Station: Kampala, Uganda
About US:
Africa Management Solutions Limited (AMSOL) is a HR Management Consulting and Recruitment company in Kenya.
We offer total staffing solutions ranging from basic recruitment, hr outsourcing, payroll processing, organizational restructuring, to project management. Our services help organizations acquire the right human assets and implement effective processes to ensure organizational objectives are achieved with ease and speed.
Job Summary: Our Client is an outsourcing and technology services company for governments and diplomatic missions worldwide. They manage visa and passport issuance-related administrative and non-discretionary tasks for its client governments. In order to strengthen their team, the company is looking to fill the position of Manager – Operations in Uganda.
Key Duties and Responsibilities:
- Undertake overall responsibility of the business unit.
- Direct responsibility for the Unit’s profitability and achieve targets (EBIT) set by the Zone/Region
- Develop and maintain business relationships with all Consulate officials
- Ensure compliance to all existing processes and meet the defined Service Level Agreement’s Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
- Lead new process roll outs in the respective Visa Application Centre(s)
- Control & maintain Unit’s expense budgets and allocated resources
- Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff. Full
- Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy. Full
- Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets Ensure updating of Productivity & VAS Conversion Grid – to track performance on a weekly/monthly/basis – data available for H1 & H2 appraisal.
- Meeting Client SLA’s. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Meeting Value Added Services revenue targets – Targets to be shared with the staff & progress reviewed at defined frequency, (recommended weekly)
- Incentives to be disbursed to the staff, as per achievement, on a monthly basis.
- SOP Adherence by self and staff – WIM to be updated for all processes, all changed incorporated; post sign-off, from Head-Ops.
- Attrition of reporting staff (to be less than 5% – Annualised, or, in line with HR Team’s recommendations)
- Training man days of staff – Adherence to Annual Training Calendar (– Trainings scheduled by HR)
- Satisfaction Index /Score from Applicants (VOC) – ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
Qualifications, Skills and Experience:
- The applicant should be a Graduate or global equivalent; Post – Graduate or global equivalent is a plus
- Five to nine years of experience preferably in Travel and Tourism or Service industry Experience in handling teams and managing processes.
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Good team player
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted; Salary is USD 750.00
How to Apply:
All qualified and interested applicants who meet the specifications are requested to send their CVs to recruitment@amsol.africa Please indicate the position applied for in the subject line.
Deadline: 30th July 2023