Job Purpose
• Responsible for overseeing the implementation, maintenance, and support of business technology applications. Collaborating with various
• Stakeholders to ensure the smooth functioning of technology applications that support the business operations.
Key Responsibilities /Key Deliverables
• Lead the design, deployment, and maintenance of the bank’s Delivery Channels and enterprise applications.
• Develop and implement procedures for testing and rolling out new applications, upgrades, and improvements.
• Analyze and resolve escalated application issues, coordinating with support teams and vendors for timely resolutions.
• Coordinate with vendors for bug fixes/enhancements and provide temporary solutions to minimize business disruption.
• Accountable for application-related service calls, incidents, and coordination with vendors for problem resolutions.
• Foster knowledge transfer and mentorship to support team members through training and documentation.
• Ensure proper documentation of customizations/modifications and implement security measures for application platforms.
• Gather requirements from users and work with the Business Technology team to develop technical specifications.
• Manage application integrations with internal/external systems and oversee enhancements in UAT and production.
• Monitor service level agreements with vendors, contribute to procurement planning, and supervise the team’s activities.
Qualifications, Experience And Competencies Required
• Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
• A minimum of 4 years’ Experience in implementing and supporting business technology applications.
• Strong technical skills in application design, deployment, and maintenance
• Knowledge of banking industry applications and delivery channels preferred.
• Ability to manage vendor relationships and coordinate support activities.
• Proficient in IT service management processes and best practices
• Excellent problem-solving, communication, and leadership skills
• Experience in team management and working collaboratively in a dynamic environment.
The Following Documents Should Accompany the Application • Detailed CV. • Copies of academic documents.
• Online applications addressed to Chief Human Resources Officer, • PostBank Uganda. • Send application to hr@postbank.co.ug with job title as subject. • Closing Date: Friday 14thJuly, 2023 at 5:00pm. • Only shortlisted candidates will be contacted. PostBank Uganda is an equal opportunity employer