JOB PURPOSE:
To offer efficient and first class service to all customers in a way that maximizes sales and revenue from online and telephone clients, and build a client base for future follow up.
MAIN RESPONSIBILITIES:
• Prepare statistical analysis reports for stakeholders to enable them take important decisions based on various facts and trends.
• Handle customer complaints and provide appropriate solutions/alternatives within time and follow up to ensure resolution.
• Respond to client queries about the company’s products or services from incoming phone calls and emails.
• Collect and analyze customer feedback by identifying and assessing client needs to achieve satisfaction.
• Generate sales leads by taking an extra mile to engage customers.
• Nation Media Group Media of Africa for Africa using the right presentation methods/tools. E.g.data spreadsheets.
• Maintain a standard filing system for easy and quick document assess/retrieval.
QUALIFICATIONS & EXPERIENCE:
• Academic: University Degree in any business related course from an accredited institution
• Professional: Diploma in Marketing or Statistics is an added advantage.
• Experience: At least 1 year of relevant work experience in an FMCG company
CORE COMPETENCIES
• Computer literate with knowledge and experience in enterprise software solutions, primarily internet and mobile technologies.
• Proven customer support experience
• Internet and social media marketing experience with higher understanding of new media and web analytics.
• Ability to multitask, prioritize and effectively manage time
• Strong analytical and problem solving skills
• Strong interpersonal skills
• Strong communication (oral & written)
If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line by 2nd June, 2023 to the HR Lead-NMGU. Monitor Publications Limited at resourcing@ug.nationmedia.com Please note that only shortlisted candidates will be Provide accurate, valid and reliable information by contacted.
NV Spark The East African
NATION
KENNYANDA DAILY MONITOR