To monitor and manage the performance of the passive infra using best business processes and practices to deliver uptime to all clients on the network.
To drive improvement in the quality of service and ensure the network performs optimally in terms of design, operation, and service delivery.
To analyse key indicators of performance and provide management with reactive and proactive intelligence.
To provide daily, weekly, monthly, quarterly, and yearly performance reports for management and collocating tenants capturing performance trends against the KPIs.
To measure and manage the O&M, SMC contractors, and vendors on agreed deliverables.
To ensure the correct management tools and operational processes and procedures are in place and optimized to enhance quality and performance.
Key Performance Areas
Performance Management
• Evaluate the performance of each Operator on the network based on SLA.
• Evaluate the performance of each O&M Contractor on the network based on SLA.
• Manage the company’s compliance with all Operator signed SLAs
• Manage the O&M contractors’ compliance with each SLA with Ubuntu.
• Ensure that all technical support systems are in place and functional in order to correctly monitor the performance of the site assets.
• Provide strategic information needed for short, medium- and long-term decision-making to Operators, Contractors, and the company.
• Information Management
• Distribute High-level feedback to the company’s management regarding the Network (SLA breaches, non-compliance)
• Distribute High-level feedback to the company’s customers including (non-compliance, and network performance)
• Distribute High-level feedback to all Ubuntu Towers contractors for rapid intervention on (non-compliance, missed KPIs, and poor Network performances)
• Ensure all information required for Network reporting is gathered, accurate, analyzed, calculated, and reconciled.
• Prepare any daily, weekly, monthly, quarterly, governance, annual, or any required ad hoc reports.
• Gather monthly, quarterly, and annual raw data required for ISO-GHG and any other data/information required for ad hoc reports in approved formats.
• Gather and prepare monthly, quarterly, and annual required evidence (photos, videos, invoices, signoffs, etc) for all ISO data gathered.
ISO Certification
• Maintain ISO SLAs set for the Quality of the Network by preserving plant and Assets & Integrity (Generators).
• Maintain ISO SLAs set for the Quality of the Network (Aircons)
• Maintain ISO SLAs set for the Quality of the Network (Rectifiers)
• Ensure that the company reduces waste and hazard generation, where possible recycle
• Demonstrate reduction in carbon emission & minimize diesel usage
• Ensure smooth ISO annual audits based on gathered data and signoffs done by the TUV Nord auditors.
• Business Processes and Energy Usage Tracking
• Ensure all Operations processes and procedures related to the business are effective and being followed.
• Identify high-energy sites and seek solutions and strategies for Opex reduction.
• Track generator, Battery, and grid usage to help in Opex reduction solutions or strategies.
• Identify and advise on possible areas of revenue pilferage.
• Ensure the NOC is up and running 24/7, executing correct processes for incidents, PM, CM, Site Access, Operator, and Contractor Day to day reconciliations efficiently.
• Identify new processes that can increase efficiency or edit existing ones to maximize efficiency.
• ISO Compliance and Liaison
• Ensure that operations comply with all Health and Safety policies to support Ubuntu’s HSE Policy.
• Identify HSE risks during site inspections and immediately advise or escalate.
• Tools and test equipment are safely kept when not in use.
• All damages, breakages, or non-functional equipment are safely kept away or repaired.
• Enforce proper or responsible use of equipment issued.
• Internal: Maintain a good liaison network with stakeholders (i.e. Chief Executive Officer, ii. Operations Director, iii. All relevant UTUL sections and departments)
• External: Maintain a good liaison network with stakeholders (i.e. Security Contractors, ii. Clients, iii. Regulatory Agencies, iv. Law Enforcement, Security Department
Important competencies required for the position:
Professional competencies
• Can Do; Integrity; leadership; Innovation; Relationship
• Ability to guide others in solving complex switching problems
• Good analytical and problem-solving skills
• Assertive, Self-starter, Proactive, Innovative, Attention to detail
• Self-reliance in the management of assigned tasks
• Reliable and methodical with integrity.
• Team player, High level of responsibility
• Ability to learn quickly
• Ability to work under pressure
• Knowledge and application of technological advances
Technical competencies
• All aspects of Performance management
• Contractor and SLA management
• Project management
• Data analyses and concise accurate report writing.
• Network design and performance gap analysis.
• Equipment performance analysis, identify fundamental weaknesses, and make recommendations
• Computer literate and familiar with MS Office suite would be an advantage
Skills and Attributes
• EDUCATION: A BSC degree or HND in Electrical/ Telecom engineering/ Engineering/ Data Management
• EXPERIENCE: Minimum 3-5 years of Operational Management experience, management of O&M contractors
• KNOWLEDGE: Telecoms passive infrastructure, Telemetry systems, Performance Management, Project Management systems, ISO/ IFC, MS Projects, MS Office suite.
• Leadership, performance driven, analytical, task orientated, accurate and attention to detail.
Submit your CV and Application on Company Website : Click Here
Closing Date : 25th May, 2023