Job Title: Information Technology Support Engineer (Fresher Jobs)
Organisation: Streamline Health Tech
Duty Station: Kampala, Uganda
About US:
Streamline Health Tech Company Ltd is a fast-growing health tech company that works to ensure that people at the bottom of the pyramid access quality and affordable healthcare. Through our products; Stre@mline HMIS and Ubuntu, we are changing the way caregivers provide healthcare. We believe that data saves lives and we leverage data to save lives.
Key Duties and Responsibilities:
- Provide IT support to Stre@mline clients
- Train Stre@mline users
- Work closely with other hardware engineers at Streamline Health Tech Co. LTD. to install, set up, test, and provide technical support to ensure Stre@mline is working well in the respective health facilities.
- Conduct a demo of how Stre@mline works to potential clients whenever you are called upon.
- Act as the primary point of contact for Stre@mline clients.
- Maintain a positive attitude to customers in the field and offer a strong customer focus
- Document technical issues faced in the field and publish them on the Streamline Health Tech Ltd blog
- Offer offsite support to clients through proper management of the ticketing system with clients
- Identify potential areas of interest to Stre@mline clients and advise accordingly on how to meet their needs.
- Advise Stre@mline clients on the required IT hardware infrastructure needs and work with the iStreams IT hardware shop if possible to supply those requirements.
- Bill clients and write invoices on behalf of Streamline Health Tech Co. Ltd for the work done in the field
- Build very good customer- Streamline Health Tech
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in IT, Computer Science, or the equivalent
- Reasonable experience as an IT field engineer
- Excellent communication skills
- Technology savvy with a clear understanding of how information systems operate
- We have 2 core values: Exceptional customer support and continuous innovation. These are values that each of our staff must commit to.
How to Apply:
Please send your application letter and CV to HR@streamlinehealth.org
NB: Female candidates are encouraged to apply.
Deadline: 13th April 2023
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