Job Title: IT Administrator and Trainer
Organisation: Ripple Effect (formerly Send a Cow)
Duty Station: Mbarara, Uganda
About US:
Ripple Effect Uganda is a growing and dynamic international development charity creating a wave of change in rural Africa. We are a partnership of experienced and committed staff, working with farming families in Africa. We are all inspired by the need to create an even greater impact on hunger and poverty in rural communities that are increasingly threatened by economic challenges and the climate crisis. Together, we support families to learn more, grow more and sell more. They then share what they know and have with their communities, creating a ripple effect of environmentally sustainable change across rural Africa. We are at an exciting stage in our history, as we re-brand from Send a Cow with an ambitious new 2030 strategy to multiply our impact
Job Summary: Ripple Effect Uganda is seeking for a qualified candidate to fill the position of IT Administrator & Trainer located in Mbarara with regular travels to other Ripple Effect’s offices in Uganda. The role will be responsible for the smooth and effective running of Ripple Effect Uganda’s systems and forms part of a virtual IS team, working closely with the Head of IT, IS and Database Administrator and IS Advisor.
Key Duties and Responsibilities:
- Support the Ripple Effect IT team in the setup of 11 new offices and 76 staff
- Train all Uganda staff on best practice use of systems with an objective to improve Teams, SharePoint and OneDrive usage
- Be responsible for asset management and device compliance in Uganda
- Manage Uganda’s external IT support company to ensure issues are resolved promptly
- Support the implementation of new IT processes across Uganda’s offices
- Support the move to a Lean IT environment throughout Ripple Effect Uganda’s Offices
- Support the rollout of new applications, i.e. the HR system and new PO system
- Implement systems upgrades and IT infrastructure changes in line with RE’s IT standards
- Oversee software and hardware upgrades and installations, and ensure compliance with confidentiality and data protection and security laws and policies
- Implement security processes for the various systems and network components including MFA & SSPR.
- Draft procedures and instructions to promote a better understanding of the use of the IT equipment.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Direct any resource within the IT function and ensure all key information sources are running efficiently and provide flawless service to all users.
- Providing solutions to system failures or coordinating to solve the issues.
- Configuring and monitoring wireless access points in the entire network.
- Maintaining and updating Network documentation, operating procedures and business continuity policies.
Qualifications, Skills and Experience:
- The applicant must hold a technology-focused undergraduate degree or a minimum of a diploma in IT/Computer Science.
- Professional qualifications in Microsoft, CompTIA & Cisco will be an added advantage
- Two to three years of experience in providing technical support related to hardware and software in a similar role
- Good working knowledge of M365 applications such as Outlook, Teams and Sharepoint Online
- A good understanding of how, and the skills needed, to maintain reliable computer systems.
- Good interpersonal skills, with ability to explain computer and IT concepts to staff who may have very basic IT knowledge
- Able to effectively manage, operate, repair and maintain PC and local office hardware and software applications.
- Able to set up and manage internet routers, wifi access points, printers, projectors, scanners
- Able to work with PC Laptops, Android Tablets & Satellite phones.
- Willingness to work outside regular office hours including weekends when needed
Personal Qualities
- Have empathy with Ripple Effect’s Christian foundation and core values
- An initiator, self starter and self-driven
- A team player. Flexible.
- Understands the importance of confidentiality especially for data.
- Previous experience in NGO work.
- Previous experience of Intune and Autopilot an advantage though not essential
How to Apply:
All applicants should send a filled application form, Download Here and attach a comprehensive CV and certified copies of academic documents
Please submit application online to hruganda@rippleeffect.org clearly indicating the position and location you are applying for in the subject line.
Deadline: 10th March 2023 at 5:00pm EAT
NB: Only shortlisted candidates shall be contacted