Manager – Enterprise Risk & Fraud Operations MTN Mobile Money, Uganda

The Manager Operational Risk and Fraud Operations is responsible for.
• Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
• Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.

Main Job Functions:
1. Risk Management
• Champion the implementation of the MTN risk management strategy and framework.
• Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
• Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
• Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
• Implementing risk management process in line with the Enterprise Risk Management Framework.
• Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
• Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
• Offering a monitoring and oversight role for management regarding the Company’s risk profile.
• Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
• Execution of the risk management methodology and related tools to effectively management risk within the Company.

B- Fraud Risk Operations
• Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
• Operationalization and value for money for all Fraud tools that have been implemented by the Company.
• Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
• Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
• Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
• Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
• Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions

Main KPIs include:
• Successful execution of the Risk Management and, Consumer Fraud Framework
• Proactivity engagement of key stakeholders regarding consumer fraud.
• Timely reporting.

Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
• Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
• Good knowledge of Enterprise Risks and Fraud Risk Management.
• Good written and verbal communication skills.

Experience:
• Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry.
• Able to analyze large volumes of data using data analytical tools SQL or Excel
• Good written and verbal communication skills.
• Confidence to raise challenging questions and concerns when necessary.
• Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.