Job Title: Relationship and Hospitality Representative (Customer Service Jobs)
Organisation: Case Medical Services
Duty Station: Kampala, Uganda
Reports to: Relationship and Hospitality Supervisor
About US:
Case Medical Services boasts of some of the biggest health service providers.
Job Summary: The Relationship and Hospitality Representative will be the first port of call for clients and is responsible for client reception, recording and directing to the next appropriate step in the client service critical path.
Key Duties and Responsibilities:
- Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded.
- Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage.
- Assist patients in understanding how their insurance coverage works. Directs clients to the next level of service after verifying insurance coverage and benefits.
- Follow-up with doctors and nurses to obtain necessary information to complete patients’ records.
- Process payments for services rendered and assist with the billing procedure.
- Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes.
- Respond to queries from customers / patients / family members and insurance companies over the counter, the telephone and through emails.
- Keeps proper documentation and record keeping for Customer service activities and provides periodical reports.
Qualifications, Skills and Experience:
- The applicant must hold a Diploma in a hospitality related field
- One year of experience in a customer facing role in the hospitality industry and or busy business organization
- Excellent Telephone etiquette
- Customer service orientation
- Strong client-facing and communication skills
- Good troubleshooting and multi-tasking skills
- Excellent verbal and written communication skills
- The ability to maintain calmness under pressure
How to Apply:
All candidates should send their applications via Email to hr@casemedservices.org. Only the ones sent in the email will be considered. Please specify which position you are applying for in the subject line.
Deadline: 2nd March 2023