Information Technology Officer AIDS Information Centre-Uganda

REPORTING TO: Information and Communications Technology Manager
LOCATION: AIC Head office– Kampala/Uganda

AIDS Information Centre-Uganda (AIC) is a Non-Governmental Organization founded in 1990 to provide Voluntary HIV Counselling and Testing services to the population of Uganda but has since evolved in response to the growing need and demand for integrated HIV prevention, care and treatment services. AIC plays a key role in health and community systems strengthening at the national, regional and community levels supporting more than 63 districts through 8 regional centres in Kampala, Jinja, Mbale, Mbarara, Arua, Lira, Soroti and Kabale. These provide integrated HIV/AIDS services including social support and protection, Tuberculosis (TB), Gender Based Violence (GBV) and Sexual Reproductive Health (SRH) services including family planning, Safe Male circumcision and Cervical Cancer Screening. AIC hereby seeks the services of dedicated, competent, innovative and result-oriented individuals for employment to work as Information Technology Officer

Purpose of the Job
Responsible for the day-to-day operational maintenance of the AIC’s ICT systems through the provision of technical support and advice to users across AIC.

Main Duties
1. Provide technical support to AIC staff on ICT services, systems and networks.
2. Participate in the formulation of AIC’s IT Policies, Standards and Procedures.
Define and monitor compliance with processes for the setup and installation of user-end hardware, software, applications, peripherals and others ICT base systems to agreed service levels.
4. Perform network monitoring/analysis, performance tuning, trouble shooting, and escalating problems as necessary to maintain network and systems performance that meets AIC’s demands.
5. Liaise with other IT regulatory bodies like NITA- Uganda, Ministry of ICT and other ICT professional organizations on any ICT related matters to ensure compliance.
6. Participate in building IT capacity within AIC through training and mentorship.
Monitor and report on the performance of network, system and application security solutions to highlight areas of non-compliance.
8. Liase with Information and Communications Technology Manager in developing and maintaining a secure, dynamic and interactive website/ intranet that will enhance AIC’s online presence.
9. Participate in planning, budgeting and reporting in line with departmental guidelines and targets.
10. Data appropriately backed up
11. Perform any other work for the Corporation that may be assigned from time to time.

Key Duties and Responsibilities
1. Participate in the preparation of work plans, strategies and budgets for AIC’s ICT services
2. Assemble new ICT hardware after purchase
3. Monitor allocation and transfer of ICT equipment to staff
4. Install workstations, networking equipment, software systems and programmes
5. Configure and create internal mail accounts
6. Create and manage user accounts on servers
7. Configure internet to groups of staff as necessary
8. Provide end-user support to AIC staff in ICT usage as required
9. Provide training to users on existing and new computer applications as necessary
10. Do trouble-shooting of the ICT equipment and systems, including servers, and carry out or arrange for preventive maintenance and repairs
11. Carry out first-line trouble-shooting and anti-virus/anti-spam/anti-hacking procedures
12. Regularly test software and hardware to ensure they are working properly
13. Continually check the condition of the network facilities, and where necessary arrange for corrective action
14. Make ICT systems adequately available to all AIC staff members
15. Ensure that all AIC computers are updated and support all programs that AIC uses at headquarters and at the regions
16. Carry out regular preventive maintenance on ICT hardware and software throughout AIC
17. Schedule the servicing of computers and other ICT equipment following the relevant technical guidelines, and arrange for the timely implementation of the schedules
18. Supervise the servicing of the generator and the powerhouses
19. Carry out daily control and daily power monitoring of the headquarters and Kampala regional office power houses
20. Carry out daily monitoring of AIC headquarters and Kampala regional office generator, including refuelling and operating it when power goes off
21. Regularly update the AIC website
22. Provide advice and technical support to AIC staff on proper utilisation of the AIC website and the internet at large.
23. Maintain the wide and local area network services and internet accessibility by staff.
24. Liaise with internet service providers in maintaining constant availability of internet services to AIC
25. Monitor corporate e-mail communication of headquarters and the regional offices
26. Carry out server back ups
27. Carry out systems audits on the local area network (LAN) software and hardware
28. Carry out disaster recovery and continuity assurance by backing up data of all AIC staff users
29. Keep up-to-date with technological changes in ICT and advise AIC management on the implications of such changes and possible actions to be taken
30. Prepare periodic reports on the ICT support services carried out, and on the status of the Wide and Local Area Networks

Qualifications & Experience
1. An Honors degree in Computer Science, Information Technology, Computer Engineering or any other relevant courses from a recognized University/Institution
2. Membership of or accreditation to internationally recognized professional body in ICT is added advantage
3. Certification in CCNA, MCSA, MCITP, MCTS, A+, Network+ is an added advantage.
4. At least 3 years working experience in designing and implementing MIS/ICT systems in a reputable organization

Special Knowledge
1. Up-to-date knowledge of developments in computer hardware, software and systems
2. Routing and switching
3. In depth knowledge of web development tools ((X)HTML, ASP, JavaScript, CSS, php etc)
4. Knowledge of relational database software (MSAccess, SQL Server or MySQL)
5. Knowledge of the procedures used in the installation, modification, maintenance and repair of ICT hardware and software
6. Basic facts about HIV/AIDS