Fresher End User Support Engineer Jobs – DeRisk Technologies

Job Title:    End User Support Engineer (Fresher IT Jobs)

Organisation: DeRisk Technologies

Duty Station:  Kampala, Uganda

About US:

We de-risk your company’s operations world-wide with a tailored platform of IT Solutions, Technical Support & Business Intelligence Services to enable you hit the ground running from day Zero. We are local in over 45 countries, with the experience to deliver services to you in the most challenging territories

Job Summary:  The End User Support Engineer will join one of our clients

Key Duties and Responsibilities:  

• Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
• Diagnosing and troubleshooting desktop system, printer and operating problems
• Consulting and instructing users on hardware and software questions/issues
• Collaborate with other IT Services Data Center and Network Infrastructure teams
• Install, maintain and upgrade equipment and its associated infrastructure
• Runs diagnostic tests to isolate system problems as well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac) software
• Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Qualifications, Skills and Experience:

• A+ Certification or equivalent experience
• Good working knowledge of Active Directory
• Two years of experience in providing technical support in a fast paced and constantly changing environment up to executive management level.
• Excellent customer service and communication skills including providing VIP support
• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
• Advanced knowledge of Microsoft Office suite of applications
• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows)
• Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
• At least two years of experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
• Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
• Experience in working with a helpdesk operation, to include Windows and Mac clients
• Self-starter that is able to collaborate actively with others in a cross-functional team
• Proven attention to detail and high standards for quality
• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
• Skilled in documenting written troubleshooting steps and instructions
• Business professional attire
• Specify language requirement: Bilingual. Candidate should be able to communicate in both English and Local Language

How to Apply:

All candidates should apply online at the link below.

Click Here