Head of Corporate Operations & Utilities Absa Bank

To provide strategic and functional support to the Corporate & Investment Banking team through guiding day to day activities of Cash Management Operations, Trade Finance Operations, Treasury & Markets Post Trade Services Team and the wider Markets and Trading team in Absa Bank Uganda.

Job Description
1. Steer the Corporate Operations & Utilities business objectives translating and prioritizing into business performance measures at team level.
2. Review monthly dashboard statistics e.g., leave, accuracy, Score card, KPIs, work carried forward, queries, complaints, training, and skills matrix.
3. Monitor SLA management, ensuring that internal customers are served within agreed timelines and breaches are identified, investigated, and reported as per set timelines.
4. On an annual basis, renegotiate SLAs and processes within Corporate Operations & Utilities.
5. Proactively contribute to embedding of agreed change management initiatives in support of quality improvement on processes, controls, and cost reduction.
6. In line Absa Principles of treating customers fairly, ensure that complaints and queries are managed as per policy.
7. Ensure that processing is with zero error rate and all errors are reported as per set timelines.
8. Monitor and promptly report on the status of the Control Environment with Corporate Operations & Utilities in line with business policies and Standards.
9. Prepare and promptly submit weekly and monthly reports on the performance of the team against business objectives and Operational strategy.
10. Champion the cultural change needed to reinforce Treasury & Markets Post Trade Services/Corporate Operations disciplines and create an empowering environment, encouraging individual ownership and initiative as well as accountability.
11. Drive a high-performance team through team cohesion and initiatives within the team to achieve better processing and working environment within Corporate Operations & Utilities.
12. Review MI compiled for the Corporate Operations department for reporting to stakeholders.
13. Critically review all processes within Corporate Operations from a risk and productivity perspective on a periodic basis.
14. Participate in Monthly risk meetings with other stakeholders to identify risks and propose controls.
15. Raise incident reports on open pages on a timely basis for incidents within Corporate Operations.
16. Complete and timely submission of lessons learnt documents and issue closure packs within the department.
17. Ensure Pre audit checks are done and reviewed for the Corporate Operations & Utilities department to obtain satisfactory rating.
18. Ensure business continuity tests are conducted on a regular basis as required and report signed off.
19. Independently carry out CPA checks, collate results and remediate exceptions for the Corporate Operations & Utilities team.
20. Provide control support and risk engagements for the Corporate Operations department.

Adhere to monitoring, tracking, and reporting on reconciliation actions and requirements within the team on a daily, weekly, and monthly reporting.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Adhere to monitoring, tracking, and reporting on reconciliation actions and requirements within the team on a daily, weekly, and monthly reporting basis.

Education
Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)