Specialist – Content Services MTN

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Job Title: Specialist – Content Services
Reports to: Senior Manager – Products & Services
Division: Marketing
No. of Vacancies: 1

Main Job Functions:
• To lead technical scoping and documentation of user requirements for new content services aligned to the plans from GTM Teams.
• Manage the implementation of content service enhancements.
Apply the principles of the High-Volume Journeys and EPIC in the design of content services to ensure pro-customer experiences.
• Support the Digital Service Manager and Service Delivery Manager in the design and alignment of all content channels.
• Ensure adherence to the design process for content services aligned with the plan from the GTM Teams.
• Support both internal and external content service partners for needs that are outside the planned roadmap scope.
• Liaise with the customer-facing stakeholders to address issues arising from content services.
To implement and manage the controls to prevent revenue leakage and risk to business in the delivery of content and digital services
• To support the Digital Team in their Business planning process with ideas and insights for new services and enhancements.
• Review the content on all customer-facing and experience channels as part of the lifecycle management.
Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential digital products and services for development.
• Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
• Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
• Manage all testing of digital products and coordinate with the Network, IT, Revenue assurance, Customer Experience and segment teams for completion and consensus product testing prior to go-to-market.
• Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of digital product and service delivery.
Support the digital managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.

Education:
• A Bachelor’s degree or professional Marketing Qualification with proficiency in Microsoft Office Application (Word, Excel, Visio, and PowerPoint) from an accredited university.

Experience:
• At least 2 years of working experience in a similar role.
• Experience with Network or IT applications within the telecommunication industry.
• Experience in project management in the technology industry.
• Good understanding of MTN products and services
• Technical and commercial knowledge of design process and the content environment
Other Training:
• Products and services
• Process and business modeling
• Relationship management
• Project management
• Agile project management training
Knowledge:
• Telecommunications industry
• MTN Uganda consumer products and services
• Knowledge of cellular telecommunications best practices
• Knowledge of local and international trends and markets
• Product management knowledge
• Understanding the regulated environment
• Consumer environment knowledge and factors impacting consumer demand
• Segment management knowledge
• Knowledge of customer value management
• Knowledge of consumer behavior and market dynamics and research principles
• Knowledge and understanding of competitors products
• Financial understanding

Skills/Physical Competencies:
• Written and verbal communication skills
• Relationship management
• Scanning skills- to set for new ideas, trends, and principles
• Strong can-do attitude combined with an ability to use minimum resources to get maximum outputs
Systems thinking- understanding the “Big picture”
• Delegation skills
• Business acumen- understanding of the business as a whole
• Networking skills
• Planning skills
• Innovation skills
• Strong analytical skills
• Ability to meet deadlines
Female applicants are strongly encouraged to apply.