Front Desk Executive Insurance Regulatory Authority

PURPOSE
Portray a professional image of IRA to all visitors by receiving visitors and perform clerical functions of the front desk office in line with IRA’s rules and regulations.

DUTIES AND RESPONSIBILITIES
1. Maintain the reception area in a clean and tidy manner, attend to visitors and notify pertinent members of staff.
2. Maintain visitors’ registry book and direct visitors to the respective offices.
3. Provide requested information, take messages or redirect inquiries to appropriate offices.
4. Keep a databank of contact addresses of all business associates of the Authority
5. File and keep up to date records of correspondences.
6. Maintain a consistent stock of company brochures, for all products and routine forms for distribution.
7. Assist in preparing materials for meetings and produce records of proceedings upon management requests.
8. Undertake all typing work including reports, minutes, memos and letters for senior staff as may be directed.
9. Receiving and directing all incoming calls.
10. Receiving and directing all incoming mails.
11. Receive and attend to clients in a courteous and professional manner.
12. Any other duties as may be assigned from time to time

KEY PERFORMANCE INDICATORS
1. Tidiness and orderliness at the reception area.
2. Expeditious communication with all clients & staff.
3. Timely receipt, recording/registering and distribution of all incoming mail to the addressees.
4. The accuracy of output including; reports, minutes, memos and letters for senior staff.
5. Up-to-date records of correspondences

PERSON SPECIFICATIONS
Qualifications
At least Bachelors (Honors) degree in Secretarial Studies or its equivalent. Additional qualification in customer care is an added advantage

Competencies
1. Personal presentation
2. Communication skills.
3. Interpersonal skills
4. Personal presentation
5. Computer skills
6. Knowledge of use of office equipment
7. Customer care skills