Human Resources Generalist Opportunity International

The Human Resources Generalist will work closely with the Director, Human Resources in the management of all Human Resources operational activities for Opportunity’s branches across Africa; recruitment and onboarding, leave management, payroll, and benefits administration.

ESSENTIAL DUTIES include the following.
Other duties may be assigned.
General Human Resources Operations
• Compile and publish monthly, quarterly, and yearend HR reports such as headcount, turnover, and diversity for Opportunity’s branches in Africa.
Act as an administrator of the Africa payroll and global HRIS systems including maintaining employee data to ensure accurate records and reporting.
Human Resource Administration
• Support full-cycle recruitment of staff-level positions based in Africa, including sourcing, selecting, proactively managing the interview process and guiding managers on employment offers.
• Manage the onboarding process to ensure a seamless experience for new hires.
• Prepare and process payrolls for all of Opportunity’s businesses across Africa.
• Provide all relevant employee information and changes to professional employer organization (PEO) in a timely manner to facilitate the employment of local hires.
Ensure that all elements of employee records, benefits files are kept up to date.
• Maintain records and ensure job descriptions are up to date.
• Manage benefit vendor relationships across all countries in Africa.
• Serve as a key Human Resources contact for the Africa region including handling employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the Director, Human Resources.
Ensure that the business complies with all internal policies, local governmental labour laws, and reporting requirements.
• Consult with the Director, Human Resources when policy gaps exist and recommend ways to close any gaps.
• Participate as needed in investigations when employee complaints or concerns are brought forth to the business.

Qualifications
• Bachelor’s degree in Human Resources or relevant field; HR professional certification a plus.
• 3-5 years of progressive hands-on HR experience with a proven record of outstanding achievement. Familiarity with administering HR practices and policies within a global organization is desirable
• Knowledge of employment laws and practices across Opportunity’s countries of operations in Africa (DRC, Ghana, Kenya, Malawi, Nigeria, Rwanda, Tanzania, Uganda, Zambia)
Ability to work in a matrix environment, responding to the needs of different teams and an understanding of cross-cultural contexts
• Strong verbal, written, analytical, presentation, and interpersonal skills
• Able to adjust and redirect attention to manage multiple projects and priorities while adhering to deadlines
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
• Evidence of the practice of a high level of confidentiality.
• An understanding of and a commitment to advancing the mission and values of Opportunity International

Language skills
• Written and verbal fluency in English required, fluency in French desirable. Must be able to attend & fully participate in meetings conducted in English.

Key relationships
• Sr. Vice President, Human Resources
• Director, Human Resources
• Regional Accounting Manager
• Head, Education Specialist(s)
• Director, Client Services