Job Title: Receptionist (Fresher Hotel Jobs)
Organisation: Lake Victoria Serena Golf Resort & Spa
Duty Station: Kampala, Uganda
About US:
Serena Hotels is a collection of 5 Star hotels, Resorts, Safari Lodges and Camps in Africa. We are renowned for our presence in magical locations and have the highest reputation for standards and service.
Key Duties and Responsibilities:
- Provide excellent customer service
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
- Listen to any complaints that Guests have and address them appropriately.
- Make suggestions based on their preferences i.e., Up-sell when appropriate
- Cooperate and communicate with other departments like housekeeping
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Qualifications, Skills and Experience:
- The applicant must hold a Diploma in catering and hotel management or its equivalent
- Two years of experience working in a hotel receptionist or guest services role.
- Proficient in Microsoft Office and other Hotel programs like Opera
- Previous experience in the hospitality industry
- Good command of the English language, both written and spoken
- Customer-oriented
- Excellent organizational and multitasking skills
How to Apply:
All candidates should send their applications addressed to;
Human Resource Manager;
Lake Victoria Serena Golf Resort & Spa
Email to: Angella.Namuddu@serenahotels.com
Deadline: 9th December 2022.
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