Coordinator – Customer Operations MTN Uganda

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Job Title: Coordinator – Customer Operations
Reports to: General Manger – Customer Operations
Division: Customer Experience
No. of Vacancies: 1

Main Job Functions:
• Raising PRF’s, IPA’s, track LPO’s, following up on invoices on behalf of the Customer Experience division.
• Managing finances for the CEX division and coordinating monthly reconciliation of OPEX liaison with the Finance Business Partner.
• Managing and accounting for division float.
• Managing and coordinating administrative tasks.
• Maintain and organize a calendar of events for the division and departmental motivation and recognition as well as special events such days like Easter, Christmas etc.
• Coordinate local and international travel with documentation, per diem and other facilitation for CEX employees with Finance and HR business partnrs.
Record keeping of official attention e.g. legal letters, processes, developing and maintaining an effective filing system\
• Organizing all CEX’s divisional and sectional meetings and sessions.
• Managing the stores requisitions for stationery and refreshments for the entire division.
• Ensure the meeting and training rooms are well furnished with required furniture and equipment.
• Manage the filing, storage and retrieval of official CEX documents, and ensure that all records and databases are updated.
Maintenance of office equipment for example, water, boilers, microwaves, and furniture and taking care of all replenishments.
• Working with the cleaning company to ensure the work environment is kept clean, tidy and safe.
• Coordination and reminders of the CEX employee participation in company events for CSR events and other internalevents.
Support the reception team and management of their Rota and uniform.
• Managing the GM’s calendar

Education:
• Bachelor’s degree in Business administration or related discipline.

Experience:
• Two years’ experience in a similar position in a large commercial organization.

Skills/Competencies:
• A Customer service background with excellent interpersonal skills
• A high sense of integrity with good planning and organization skills.
• Team player, flexible with good communication skills.
• Administrative skills.
• Good MS Office skills, word, excel and powerpoint.

Other behavioural qualities:
• Ability to work with a big team and under pressure.
• Integrity and discretion
• Confidentiality
• Proactive and innovative