Card Assistant TotalEnergies

• Assist the project team in preparing client roll out plan.
• Regular follow up to ensure training needs are assessed and met
• Assist Customers during the pilot process from start to end of transaction.
• Ensure all requests are sent to Back office for processing and inform customer about processing time
• Give timely feedback on deployment progress and station staff training
• identify training needs and familiarize station staff with new castle EPTs and their interface
• Run demos for onsite and offsite trainings for Customer Attendants, Supervisors, Dealers (pilot and live)
• Assist CSEs in carrying out on site trainings for Myfuel+ and develop commissioning checklist.
• Identify dealer training needs and formally communicate on impact of change in transaction process on dealers.
• Conduct basic on-site training for dealer on internet basic information provided by project team, TFTS
• Report any gaps between current (Tom card) and Myfuel+ customer journey and report to the project team accordingly.
• Identify changes in extranet and card application process and train existing clients.
• Ensure all requests are sent to Back office for processing and inform customer about processing time
• Send forms for blocked card requests or change in parameters by email

Candidate profile
• Minimum qualification of a Bachelors’ degree in Information Technology, Business Computing and Computer Science
• Data collection and management skills
• At least one year of working experience in a fast-paced environment
• Interest in information/ database systems
• High levels of integrity, ability to work independently and in a team.
• Effective communication skills.
• Willing to travel within the country when need arises.