Fresher Advisor – Call Centre (Correspondence Administrator) Job Opportunities – MTN Uganda Limited

Job Title:   Advisor – Call Centre (Correspondence Administrator) (Fresher Jobs)

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Team Leader – Call Centre

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• Quickly respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
• Receive, action and/or forwarding correspondence to relevant departments within the organisation and do a follow up to ensure that where action is needed, it has been done.
• Identify problem areas and escalate to Line Management for action.
• Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
• Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.
• Resolve customer queries at first Point of contact.
• Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
• To manage reputational risk.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda Advisor – Call Centre (Correspondence Administrator) job must hold a first degree
• Two years’ experience in a customer service role.
• Good Written Communication skills
• Agility
• Speed
• Innovative/Creative
• Problem solving skills.
• Flexible
• Team Player
• Social skills
• Decision making skills
• Proactiveness
• English proficiency
• Computer literacy with good typing speeds is desired
• Social media dynamics (Twitter, Facebook, LinkedIn, Instagram)
• Knowledge of social media trends
• Must have an active Social Media presence ( active accounts)
• Assertive
• Attentiveness
• Attention to detail
• Empathy
• Good team player

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

Click Here

Deadline: 15^th November 2022