Graduate Trainees x2 ECHO Uganda

Technology is a critical business enabler and it changes continuously. At Echotel, we are commit to never giving up on our passion for crafting technology solutions to solve business challenges. We are looking for enthusiastic and resourceful graduate trainees who are passionate about technology to join our energetic team to kick start their career.

Educational Qualifications:
BS/BE in Computer Science/Computer Engineering & Information Systems and Technology
• Ability to work in a team environment.
• Strong problem-solving skills and analytical skills.
• Resilience and a determination to succeed.
• Independent thinkers with growth mindset.
• Must be passionate, self-motivated, and able to learn quickly.
• Strong sense of integrity.
• Personal values that match our company values.

Responsibilities;
• Manning the help desk and ensuring that after-sale support is offered around-the-clock to clients.
• Ensuring that all support calls are answered, responded to and acted upon.
Making use of the availed tools to carry out support duties i.e logging tickets, updating and/or escalating and /or closing tickets.
• Attending to all manner of queries and problems from clients, through all available communication channels.
• Working out the exact nature of clients’ problems and prescribing the correct solution or escalating them for assistance to ensure continuous access to the service.
• Assisting prospective clients by answering questions offering information about Echo Uganda and its services so as to get new clients and increase the client base.
• Inputting and updating all Customer information on a daily basis and preparing weekly summary reports.
• Writing reports on the status of the various projects and activities.
• Testing new products, hardware and software.
• To document network setup and ongoing changes.
• Provide support to network engineers and system administrator in looking for solutions to technical problems and any other duties as may be assigned.