Job Title: Information Systems Assistant
Organisation: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Reports to: Head of Unit
Job Opening Number: 22-Information Management Systems-RSCE-190526-J-Entebbe (R)
About US:
The Regional Service Centre in Entebbe, Uganda (RSCE) was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.
Job Summary: The overall purpose of the post is to assist in providing problem assessment, resolution and advice for a wide spectrum of IT issues. The incumbent will be responsible for providing the timely and efficient provision of IT support functions for the Centre.
Key Duties and Responsibilities:
- Assists in providing support for computer information systems, specifically for the Network devices, Fiber, and structured cabling, support, implementation of network infrastructure projects, and troubleshooting of various network devices.
- Assists in providing timely and efficient Information systems support to all mission components and sites.
- Receives and logs problem calls or service requests in the automated tracking system.
- Attempts to resolve problem calls or service requests on initial contact.
- Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
- Assists Network Unit to provide network connectivity in the mission area and all team sites.
- Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation / uninstallation, software installation, LAN connection, returns to stock, etc.
- Escalates problems to the appropriate parties in accordance with established procedures.
- Provides basic training to end-users on the use of standard systems.
- Supports the Help Desk management in the absence of the supervisor.
- Keeps abreast of developments in technology both in the UN and in the industry in general.
- Performs other related duties as required.
Qualifications, Skills and Experience:
- The applicant for the United Nations Regional Service Centre Entebbe (RSCE) Information Systems Assistant job must hold a High School Diploma or recognized equivalent is required. A technical or vocational qualification in information and telecommunication systems is desirable.
- At least three (3) years of progressively responsible experience in network equipment installation, computer support, help desk and client support, hardware installation, database management, systems administration and maintenance, software applications, or related area is required.
- Experience in a shared service center is desirable.
- Working experience in a multicultural and/or international work environment is desirable.
- Languages: fluency in Oral and Written English is required. Knowledge of another official United Nations language is an advantage.
Competencies
- Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Technological Awareness: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to the client.
NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.
How to Apply:
All candidates who wish to join the United Nations should apply online at the link below.
Deadline: 26th September 2022
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