Bancassurance Relationship Specialist – KCB Bank Uganda

To grow Bancassurance business through all sales channels of KCB Bank Uganda Ltd to meet the budgeted annual targets.

Key Responsibilities: Must Not Be More Than 10

• Source for bancassurance business to achieve the bank’s set targets.
• Improve the Bank’s market share of bancassurance business in the industry.
• Share renewal notices to the business units 3 months ahead of time.
• Ensure timely insurance premium payment as per the prevailing IRA premium payment guidelines.
• Ensure timely commission payment by the bank’s insurance partners.
• Ensure timely sourcing of insurance quotations, placing insurance covers, delivery of policy documents, and claims handling and settlement.
• Supervision of all insurance sales staff at the branches by monitoring their individual performances, carrying out branch trainings, and organizing sales activations to boost business growth.
• Attend all business units’ weekly meetings to generate a pipeline of prospects, and handle customer complaints.
• Bancassurance products innovations.
• Ensure that all insurance business is booked under bancassurance.
• Comply with the KCB Bancassurance Policy, manual and all availed Bank manuals that directly or indirectly support the Bancassurance function

Daily Responsibilities: Not More Than 5 Of The Most Typical

• Leverage on the key Bank’s marketing initiatives being undertaken while working closely with business units to spot opportunities for insurance business.
• Track renewals and communicate to the customers at least 3 months before their policies expire.
• Monitor and record premium payment patterns of the customers you have acquired to ensure compliance with the IRA premium payment regulations.
• Manage customer relationships through customer visits, sharing quotes/proposals, and making insurance placements.
• Supervise the Sales agents in the different branches through meetings, trainings, and products activations.

Challenges: Give One Example Of The Challenges Encountered In This Job.

• Level of insurance products knowledge may vary or be lacking in some.
• Knowledge gaps regarding Regulatory requirements.
• Effective and efficient turnaround time to satisfy all stake holders has dependencies.
• Accuracy in reconciliations and reporting.

Required Skills:

• Excellent relationship management & Stake holder Management skills.
• Business acumen
• Customer focus
• Good analytical and interpretation skills
• Accountability and follow through on outstanding insurance premiums, and commissions.
• Innovation & creativity.
• People management
• Excellent written and verbal communication skills
• Good computer knowledge

Minimum Position Qualification Requirements

Academic & Professional:

• Bachelors Degree – A relevant Bachelors Degree
• Professional Qualifications – Certificate in Insurance CIU. Diploma in Insurance DIU/Dip CII is an added advantage.
• Masters Degree – Not a requirement

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