Job Title: Conflict Resolution Officer
Organisation: United Nations Ombudsman and Mediation Services (UNOMS)
Duty Station: Entebbe, Uganda
Job Opening Number: 22-Ombudsman-OMBUDSMAN-185378-R-Entebbe (X)
Reports to: Regional Ombudsman.
About US:
The United Nations Ombudsman and Mediation Services (UNOMS) works to intervene in the intersection where creativity meets conflict and helps to channel these conflicts into productive solutions. We do this through conflict coaching, by giving feedback to UN offices, by using shuttle diplomacy, mediation and other tools of informal dispute resolution. We also seek to track the root causes to these difficulties and propose changes to minimize them in the future and to create a more harmonious workplace at the UN.
Key Duties and Responsibilities:
Under the general authority of the United Nations Ombudsman and the immediate supervision of the Regional Ombudsman, the Conflict Resolution Officer will be responsible for the following duties in the region:
- Assist in providing impartial, independent, and informal support to staff members and other personnel in addressing workplace concerns, including through mediation, facilitated conversations and/or group interventions.
- Explore with staff members and other related personnel their options and the different avenues open to them, taking into account the rights and obligations existing between the Organization and staff members or other personnel when required.
- Research, Identify, analyze, and interpret information for trends or patterns to identify policies, procedures and practices that cause tension or conflict and participate in analyzing the trends. Prepare and participate in presentations of analyzed data to Senior Managers.
- Participate and/or conduct presentations and workshops to increase awareness of informal resolution services as well as to enhance conflict competence and focus on skills to prevent or better manage conflict.
- Participate in regularly planned and ad hoc outreach visits to field offices and other peacekeeping operations to provide on-site conflict resolution services.
- Participate in drafting periodic activity reports for the Office of the Ombudsman and Mediation Services, providing analyses of systemic issues and their root causes.
- Perform other duties as assigned.
Qualifications, Skills and Experience:
- Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, administration, management, human resources, social sciences, or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
- At least five years of progressively responsible experience in conflict resolution, legal,
- managerial, human resources or related area is required.
- Experience in alternate dispute resolution is desirable.
- Experience working with conflict resolution issues arising in field operations is desirable.
- Experience in conducting outreach activities is desirable.
- Experience in conducting research, collecting and analyzing data is desirable.
Languages
- English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; Knowledge of another official United Nations language is desirable.
Competencies
- Professionalism: Ability to provide effective advice on a broad range of work related concerns. Ability to provide advice in a range of conflict resolution and mediation issues; knowledge of UN policies, rules and regulations; knowledge of third party neutral conflict resolution and mediation principles; shows respect and empathy for individuals; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
How to Apply:
All suitably qualified and interested candidates desiring to serve the Office of the United Nations Ombudsman and Mediation Services (UNOMS) as the Conflict Resolution Officer should express their interest by visiting the UN recruitment website and clicking Apply Now.
Deadline: 2nd October 2022
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